Have an issue with a product?

At Beautycounter, we proudly make high-performing, clean-beauty products and want our clients to have a luxurious product experience.  We take the safety of our customers very seriously. While we rigorously screen every ingredient in our products to offer safer choices, every individual is unique and may respond differently to various products.

As a brand, we want our customers to have the best-in-class consumer experience so if you do experience an issue with one of our products, please reach out to Counter Support for assistance.

Please reach out to us during our business hours using one the noted channels below.

• Click HERE to Chat LIVE with us using the Chat Bubble at the bottom right.
• Give us a call! Clients and Members: 1-888-701-9899
• Still prefer to email us? Clients and Members: Please submit a quick email request HERE