What if I need to modify or cancel my order?

You can cancel or modify an order within 15 minutes of its placement. To cancel, please follow these steps:

1. 1. Head to beautycounter.com and log in to your Beautycounter account.
   2. Once you've logged in, click the person icon located in the upper-right corner.
   3. Select Order History.
   4. Select the order that you'd like to cancel and click on the order number (bc...).
   5. On the order details page, click the vertical ellipsis icon (3 dots) located above the payment method section.
   6. Click the Request Cancellation or Change Order button.
   7. Select the reason for cancellation or the desired option to change the order.
   8. Finally, click the Confirm Cancellation button or the Continue button if you're editing your order.

If you wish to return the entire order for a refund and are located in the US, please do not open the package upon receipt and write "RTS" (return to sender) near the shipping label.

If you wish to return any individual items in the order, you can request a return through our system here for US or to find our return address and authorization form for Canada here.