You can cancel or modify an order within 15 minutes of its placement. To cancel, please follow these steps:
- Head to beautycounter.com and log in to your Beautycounter account.
- Once you've logged in, click the person icon located in the upper-right corner.
- Select Order History.
- Select the order that you'd like to cancel and click on the order number (bc...).
- On the order details page, click the vertical ellipsis icon (3 dots) located above the payment method section.
- Click the Request Cancellation or Change Order button.
- Select the reason for cancellation or the desired option to change the order.
- Finally, click the Confirm Cancellation button or the Continue button if you're editing your order.
If you wish to return the entire order for a refund and are located in the US, please do not open the package upon receipt and write "RTS" (return to sender) near the shipping label.