Free host reward products are not eligible for an exchange or refund. A half-off host reward product cannot be exchanged; however, it can be returned for a refund of the half-off value. Both free and half-off host rewards that are returned are not eligible to receive another host reward item.
Articles in this section
- Step by Step Return Process - How do I start a return?
- Have an issue with a product?
- Is everything eligible for a refund?
- Do you offer exchanges?
- Why is the return portal not accepting my order number?
- Do I receive an email when the warehouse receives my return?
- Can product purchased at a retail location be returned online?
- Can product purchased from beautycounter.com be returned in a retail location?
- If I received a free gift as part of my order and I need to make a return, do I have to return the gift as well?
- Can I exchange or return a Host Reward?