What if my item arrived damaged or the items received are incorrect or missing?

If you receive your order with a product that arrived damaged, is incorrect or is missing, please reach out to Counter Support Via Chat located on our Helpdesk Home page.

Please be prepared to provide all necessary information (such as photos) needed to better assist in a resolution. We will then be able to look into your request and further assist.

To align with our mission, we no longer include a packing slip within your order. Please reference your order history through your account, order confirmation email or shipping confirmation email.