Please be sure you are using the order number from your order confirmation email or your order history in your account. The number from your packing slip will not work with our online return portal.
Articles in this section
- Step by Step Return Process - How do I start a return?
- Have an issue with a product?
- Is everything eligible for a refund?
- Do you offer exchanges?
- Why is the return portal not accepting my order number?
- Do I receive an email when the warehouse receives my return?
- Can product purchased at a retail location be returned online?
- Can product purchased from beautycounter.com be returned in a retail location?
- If I received a free gift as part of my order and I need to make a return, do I have to return the gift as well?
- Can I exchange or return a Host Reward?